FAQ
Answers to the questions we hear most. Still stuck? We reply within 24 hours, seven days a week.
Orders & Payment
What payment methods do you accept?
All major cards, plus Apple Pay, Google Pay, PayPal and Shop Pay. Everything is processed through Shopify’s secure checkout, so we never see your card number.
Can I change or cancel my order?
Yes, within 12 hours of ordering, as long as it has not been dispatched. Email us with your order number and we will sort it. After dispatch, use the return process instead.
Do I need an account to order?
No. You can check out as a guest. Creating an account just makes it easier to track orders and reorder later.
I did not get an order confirmation. What now?
Check your spam folder first, since automated emails often land there. If it is not there, email us and we will resend it.
Is it safe to pay on your store?
Yes. The store runs on Shopify with SSL encryption on every page, and payments are handled by Shopify’s PCI-compliant providers.
Shipping & Delivery
How long will my order take?
Orders are processed in 1–3 business days, then delivered in 7–12 business days. During busy periods please allow up to 14 business days. Full details are in our Shipping Policy.
Do you ship to my country?
We ship worldwide. If you are unsure about your location, message us before ordering and we will confirm.
How much does shipping cost?
Shipping is calculated at checkout before you pay, and it is free on orders over $50.
How do I track my parcel?
Your tracking number is in the shipping confirmation email. Enter it on our Track Order page. The first scan can take 3–5 days to appear.
Will I have to pay customs or import fees?
International orders may attract customs duties or import taxes set by your country. These are not included in your order total and are the recipient’s responsibility.
My tracking has not updated in days. Is my order lost?
Usually not. Parcels can sit between scans, especially in transit between countries. If there is no movement for 10 days, or nothing arrives within 14 business days of dispatch, contact us and we will resend or refund.
Returns & Refunds
What is your return policy?
Every order is covered by a 30-day money-back guarantee. Contact us within 30 days of delivery and we will replace the item or refund you. See the Refund & Returns Policy for the detail.
How do I start a return?
Email support@zikros.com with your order number and what went wrong, adding photos if the item is damaged or incorrect. We reply within 24 hours with next steps. Please do not send anything back before contacting us.
My item arrived damaged or faulty.
Send us a photo or short video within 30 days and we will arrange a replacement or a full refund. In most cases you will not need to post the item back.
Who pays for return shipping?
We do, when the item is damaged, defective, incorrect or not as described. For change-of-mind returns, return postage is yours.
When will my refund arrive?
Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.
Products & Support
Are your products covered by a guarantee?
Yes. Every order carries our 30-day money-back guarantee, on top of the rights you already have under your local consumer law.
The colour looks different from the photos.
Screens render colour differently, so a small variation is normal. If the difference is material, it is covered by our returns policy.
Will you restock a sold-out item?
Often, yes. Email us the product name and we will tell you when it is back, or let you know if it has been discontinued.
How do I reach a human?
Email support@zikros.com or use our contact form. We answer within 24 hours, seven days a week.
Still have a question?
Tell us what you need and a real person will get back to you within 24 hours.