Shipping Policy

Thank you for shopping with RedBluera. We are committed to getting your order to you as quickly and reliably as possible, and to telling you honestly what to expect along the way.

Processing time

All orders are processed within 1–3 business days. Orders are not processed or dispatched on weekends or public holidays. During sales and peak periods, processing may take a little longer, and we will say so on the storefront when that happens.

Delivery time

Once dispatched, most orders arrive within 7–12 business days. We would rather quote a realistic window than an optimistic one, so please allow up to 14 business days during busy periods before treating an order as delayed.

• Order processing1–3 business days
• Standard delivery7–12 business days
• Peak season allowanceUp to 14 business days

Where we ship

We currently ship worldwide. If you are unsure whether we deliver to your location, contact our support team before ordering and we will confirm availability for you.

International orders may be subject to customs duties, import taxes or handling fees charged by your local authorities. These charges are not included in your order total and are the responsibility of the recipient.

Shipping rates

Shipping charges are calculated and shown at checkout before you pay, so there are never surprise costs at the final step.

Tracking your order

As soon as your order is dispatched you will receive a confirmation email containing your tracking number and a link to follow your parcel. Please allow up to 48 hours for the first tracking scan to appear, as carriers often register a parcel before scanning it.

If you have not received a confirmation email, check your spam folder first, then contact us and we will resend it.

Delays and issues

Occasionally a shipment is delayed by circumstances outside our control, including:

• Customs processing and inspections
• Carrier backlogs or missed scans
• Extreme weather and natural events
• Incorrect or incomplete delivery addresses

If your order has not arrived within 14 business days of dispatch, contact us straight away. We will open an enquiry with the carrier and, where a parcel is confirmed lost, we will resend it or refund you in full under our Refund & Returns Policy.

Incorrect addresses

Please check your shipping address carefully before completing checkout. If you spot a mistake, contact us within 12 hours of ordering and we will correct it if the parcel has not yet been dispatched. Parcels returned to sender because of an incorrect address can be reshipped once the return is received; reshipping costs may apply.

Need help?

If you have any question about your shipment, our team is happy to help.